Customer Service & Tele Marketing

BCD PLC is a leading provider of comprehensive training solutions aimed at empowering organizations to achieve service excellence. With a track record of success, we have established ourselves as a trusted partner for companies seeking to enhance their customer service capabilities and drive strategic growth.

Our collaboration with BGI Ethiopia stands as a testament to our commitment to delivering exceptional training experiences. BGI Ethiopia, a dynamic company dedicated to elevating service standards and pursuing strategic growth, recently engaged ABCD PLC to provide specialized “Customer Service & Tele Marketing” training for their customer contact staff.

Under the guidance of our highly skilled trainer, Mr. Hailu Alemu, the training program exceeded expectations. Over the course of three days, 14 customer contact staff members underwent a transformative training experience from September 15 to 17, 2021.

Through meticulous assessment, we observed a remarkable positive impact on the staff’s performance, aligning seamlessly with BGI Ethiopia’s objective of continuously improving service delivery.

At ABCD PLC, we take pride in our trainer’s exceptional methodology, techniques, and facilitation style. Mr. Hailu Alemu’s expertise and guidance equipped BGI Ethiopia’s employees with the essential skills and knowledge needed to meet and exceed service level expectations, ultimately elevating their overall service-related work.

We firmly believe that our tailored training solutions will catalyze a significant transformation in the approach to customer service within BGI Ethiopia. By partnering with ABCD PLC, BGI Ethiopia can confidently raise service standards and foster a culture of excellence throughout the organization.

We extend our sincere gratitude to BGI Ethiopia for placing their trust in our unwavering commitment to delivering professional and impactful training experiences. Our dedication and expertise have made a meaningful contribution to BGI Ethiopia’s ongoing pursuit of service excellence.

Customer Service & Tele Marketing


BGI Ethiopia

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