Customer Service Training
ABCD PLC takes pride in its ability to design and deliver customized training solutions tailored to the specific needs of organizations. The certificate of training completion received from Oromia Bank serves as a testament to the successful delivery of a series of Customer Service training courses to their staff. The training sessions, which took place on various dates from November to December 2022, witnessed the active participation of 312 individuals.

November 7-8, 2022

57 participants.


November 28-29, 2022

54 participants.


December 5-6, 2022

43 participants.


December 8-9, 2022

52 participants.


December 12-13, 2022

56 participants.


December 26-27, 2022

50 participants.

During the training sessions, ABCD PLC demonstrated its expertise and professionalism, ensuring a high standard of technical capacities and personal qualities among the facilitators. Participants attested to the quality of the training, with the majority rating it as “very good.” The positive behavioral changes observed among the staff members following the training further validate the effectiveness of ABCD PLC’s programs.

By partnering with ABCD PLC, organizations gain access to cutting-edge training methodologies, state-of-the-art tools, and a wealth of experience in delivering impactful training programs. ABCD PLC’s commitment to excellence and its focus on attitudinal change and customer service enable organizations to enhance their employees’ capabilities, improve customer satisfaction, and achieve long-term success.


Customer Service Training


Oromia Bank

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